Privacy policy

Privacy Policy – Kovai Textiles Inc. (EverNest)

Last updated: February 19, 2026

 

Kovai Textiles Inc., doing business as “EverNest” (“EverNest”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information when you visit our website, join our waitlist or purchase our products in Canada.

By using our website, joining our waitlist or otherwise sharing personal information with us, you agree that we may collect, use and disclose your information as described in this Privacy Policy.

1. Who we are and where this Policy applies

This Privacy Policy explains how EverNest collects, uses, discloses and protects your personal information when you interact with us online. It applies to:

  • Our website and online store hosted on Shopify
  • Our waitlist and pre‑launch sign‑up forms
  • Our email, SMS or similar direct marketing where we control the content and collection of your information
  • Any other online sales channels or services that link to this Privacy Policy

We currently sell only within Canada and this Policy is intended for individuals located in Canada.

2. Personal information we collect

The personal information we collect depends on how you interact with us. “Personal information” means information about an identifiable individual.

a) Information you provide to us

We may collect:

  • Waitlist details: First name, last name, email address and how old your child is when you join our waitlist or sign up for updates.
  • Account information: Name, email address, password and any profile or preference information you add to your account.
  • Order and shipping information: Name, billing and shipping addresses, email, phone number, products purchased, order history, returns and exchanges.
  • Payment information: Payment card and billing details are collected and processed securely by our payment processor (such as Shop Pay / Shopify Payments). We do not store full card numbers or security codes on our own systems.
  • Communications: Information you provide when you contact us (for example by email), including your questions, comments and any other details you choose to share.
  • User‑generated content (UGC): Reviews, ratings, comments, photos, videos, social media handles and other content you submit on our site or on social media where you tag or mention EverNest or use our brand hashtags. This may include content submitted through our website using a third‑party reviews tool (such as Judge.me) or through our social media channels

b) Information collected automatically

When you visit our website or use our online services, we automatically collect certain information using cookies and similar technologies, such as:

  • IP address, device identifiers and browser type
  • Operating system and device settings
  • Pages viewed, links clicked, time and date of visits and referring URLs
  • Approximate location based on your IP address

This information is mainly used for site operation, security, analytics and marketing, as described in Section 4.

c) Information from our partners

We may receive information from:

  • Shopify (our ecommerce platform), related to your orders and use of our store
  • Email and marketing providers (such as Brevo, Zoho), about your subscriptions and interaction with our emails
  • Analytics and advertising partners (such as Google Analytics and Meta), in aggregated or pseudonymous form, about website traffic and ad performance

3. How we use your personal information

We use personal information for the following purposes:

a) To operate our website and services

  • Provide, operate and maintain our website, online store and waitlist
  • Enable you to browse products, use shopping features and access your account

b) To manage the waitlist and launch communications

  • Manage our waitlist and pre‑launch activities, including eligibility for launch offers (for example, complimentary products for early customers)
  • Send you updates about our launch, product availability, promotions and EverNest news when you sign up and give consent

c) To process orders and provide customer support

  • Process and fulfill your orders, including payment, shipping, returns and exchanges
  • Contact you about your orders, deliveries, returns, account issues and customer service inquiries

d) For marketing, personalization and referrals

  • Send you newsletters, promotions and special offers, where you have opted in or where permitted by law
  • Segment and personalize communications (for example, by your child’s age, order history or preferences)
  • Operate referral or rewards programs where you invite friends; if you provide another person’s contact details, you confirm you have their permission to do so

You can opt out of marketing communications at any time (see Section 8).

e) For analytics and advertising

  • Understand how visitors use our website and improve our design, content and user experience
  • Measure and improve the performance of our advertising campaigns, including using tools like Google Analytics and Meta Pixel to run and optimize ads (for example, retargeting and lookalike audiences)

f) For legal, security and business purposes

  • Detect and prevent fraud, abuse or unauthorized activity
  • Protect our rights, property, safety and those of our customers and partners
  • Comply with legal, tax and accounting obligations or respond to lawful requests from authorities

g) To collect and display reviews and other UGC

  • Invite customers who have purchased from us to leave reviews and ratings about their experience and our products.
  • Collect, moderate and display reviews, ratings and other UGC on our website and marketing channels, using our own tools and trusted third‑party providers (such as Judge.me).
  • Show limited identifying details with reviews, such as first name and general location, where you choose to provide them.

We use personal information only for the purposes described in this Policy or for closely related purposes that would be reasonably expected in the circumstances, unless we obtain your consent for a different use or are otherwise permitted or required by law.

4. Cookies and similar technologies

Our website uses cookies and similar technologies to:

  • Make the site function properly (for example, to remember your cart or keep you logged in)
  • Remember your preferences and improve your experience
  • Analyze traffic and usage patterns
  • Support marketing and advertising, including through Meta, Google and similar partners

We use Shopify’s privacy and cookie tools, including its native Privacy & Compliance features, to manage cookies and, where applicable, obtain and record consent.

You can:

  • Adjust cookie preferences using any banner or settings provided on our site (where available)
  • Change your browser settings to block or delete cookies
  • Use settings provided by major platforms (such as Google Ads settings and Meta ad preferences) to control how your data is used for advertising

If you disable certain cookies, some parts of our website may not work properly.

5. How we share personal information

We do not sell or rent your personal information. We may share information in the following ways:

a) With service providers

We use trusted third‑party service providers to help us operate our business, including:

  • Ecommerce and payments: Shopify (hosting and store platform) and payment processors such as Shop Pay / Shopify Payments
  • Logistics and shipping: Third‑party logistics and shipping providers (including aggregators and carriers) that deliver your orders
  • Email and marketing: Email and marketing platforms (such as Brevo) used to send newsletters, waitlist messages and other communications
  • Reviews and user‑generated content: Reviews and UGC tools (such as Judge.me) used to collect, request, moderate and display product reviews, ratings and other content that you choose to share with us. These tools are used only for our store and do not give other merchants access to your identifiable review information.
  • Analytics and advertising: Providers such as Google Analytics and Meta that support website analytics and advertising
  • Professional and support services: Accountants, legal advisors and cloud‑based productivity tools used for internal administration and record‑keeping

These providers receive only the personal information they need to perform their services and are expected to protect it and use it only for those purposes.

b) Business transactions and legal requirements

We may disclose personal information:

  • In connection with a proposed or completed merger, acquisition, financing, sale of assets or similar business transaction, where personal information may be transferred as part of the transaction
  • If we are required or permitted to do so by law, regulation, legal process or lawful request (for example, from law enforcement or regulators), or to protect our rights, property or safety and that of others

c) De‑identified and aggregated information

We may share de‑identified or aggregated information that does not identify individuals, for example to describe trends or performance of our business.

6. International transfers

We sell only in Canada, but some of our service providers may store or process personal information outside Canada (for example, in the United States, India or other countries).

When personal information is processed in another country, it may be subject to the laws of that country and may be accessible to courts, law enforcement and regulatory authorities in that country.

7. How long we keep your information

We keep personal information only as long as necessary to fulfil the purposes described in this Privacy Policy or as otherwise required or permitted by law.

For example:

  • We generally keep order and account information for as long as we have an ongoing relationship with you and for a period afterward that allows us to meet tax, accounting and legal requirements.
  • We keep marketing and waitlist information while you remain subscribed or have an active relationship with us and for a reasonable period afterward, unless you withdraw your consent earlier and we are not required to retain the information for other reasons.

When personal information is no longer needed for these purposes, we will delete it or take reasonable steps to de‑identify it, unless we are required or permitted by law to keep it longer.

8. Your rights and choices

You have choices and rights regarding your personal information, subject to some legal limits.

a) Access and correction

You can request access to the personal information we hold about you and ask us to correct any information that is inaccurate or incomplete.

To make a request, please contact us using the details in Section 12.

b) Marketing communications and withdrawal of consent

You can opt out of marketing emails at any time by:

  • Clicking the “unsubscribe” link at the bottom of any marketing email; or
  • Contacting us at hello@myevernest.store and asking to be removed from our marketing list.

If you opt out of marketing emails, we may still send you non‑marketing messages related to your orders, your account or our ongoing business relationship with you.

c) Deletion and other requests

You can ask us to delete or anonymize your personal information, or to restrict how we use it, subject to legal and operational limits (for example, we may need to keep certain records for tax or accounting reasons).

We may need to confirm your identity before responding to some requests. We will respond within a reasonable time.

d) Cookies and online advertising

You can manage cookies and similar technologies by:

  • Using any cookie banner or preference tools on our website (where available)
  • Adjusting your browser settings to block or delete cookies
  • Using advertising and privacy settings offered by major platforms (such as Google and Meta)

e) SMS, text and similar messages

If we send transactional or marketing messages by SMS, text or similar channels, we will do so only where you have provided your number and consented, or where permitted by law. You can opt out at any time by following the instructions in the message (for example, replying “STOP”) or by contacting us.

9. Children’s privacy

Our website and services are intended for individuals who are at least the age of majority in their province or territory of residence, or who use our site with the consent of a parent or legal guardian.

We do not knowingly collect personal information directly from children under 13. If you are a parent or guardian and believe that a child under 13 has provided personal information to us without your consent, please contact us so we can take appropriate steps to delete the information or obtain your consent.

10. Security and storage

We take reasonable physical, organizational and technical measures to help protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. These measures include:

  • Limiting access to personal information to employees and service providers who need it to do their jobs
  • Using reputable service providers and cloud‑based tools
  • Applying security safeguards appropriate to the sensitivity of the information

No method of transmission or storage is completely secure. If we become aware of a security incident involving your personal information that may create a significant risk of harm to you, we will take appropriate steps and contact you where required by law.

11. User‑generated content and social media

If you submit reviews, comments, photos, videos or other content to our website (including through our reviews tool, such as Judge.me), or tag EverNest or use our brand hashtags on social media, we may display that content on our website, social media channels or in other marketing materials, in line with this Privacy Policy and our Terms of Use.

Please be aware that user‑generated content may be visible to others and may include personal information (for example, your name, social media handle or image). If you would like us to remove specific content that you have shared or that we have reposted, you can contact us and we will do our best to accommodate your request where reasonable and not in conflict with our legal rights or obligations.

12. Contacting our Privacy Officer

EverNest is responsible for personal information under its control and has designated a Privacy Officer to oversee compliance with this Privacy Policy and applicable Canadian privacy principles.

If you have any questions, requests or complaints about this Privacy Policy or our privacy practices, please contact:

Privacy Officer – EverNest (Kovai Textiles Inc.)
Email: hello@myevernest.store
Address: 2801, 270 Queens Quay West, Toronto, Ontario, M5J 2N4, Canada

We will review and respond to your inquiry within a reasonable time and work with you to resolve any concerns.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make changes, we will update the “Last updated” date at the top of this page.

In some cases, we may also provide additional notice (for example, on our website or by email) if required by law or if the changes are significant. Your continued use of our website or services after any changes take effect means that you accept the revised Privacy Policy.